Privacy Policy

1. Introduction

Welcome to LuxBath Pro LLC ("LuxBath Pro," "we," "us," or "our"). We are committed to protecting your personal privacy and providing a safe, secure online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at luxbathpro.com (the "Site"), contact us by telephone or email, or otherwise interact with our services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or provide us with any personal information.

This Privacy Policy is intended to comply with applicable United States federal and California state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

2. Information We Collect

We may collect several types of information from and about users of our Site, including:

2.1 Personal Information You Provide to Us

When you contact us, request a quote, or interact with our services, we may collect the following categories of personal information:

• Contact Information: Your name, email address, phone number, and mailing address
• Project Information: Details about your bathroom renovation project, including scope, budget range, and timeline
• Location Information: Your property address to facilitate service scheduling and contractor matching
• Communication Records: Records of your correspondence with us, including calls, emails, and any forms you submit

2.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior:

• Log Data: Your IP address, browser type and version, pages visited, time and date of visits, and time spent on pages
• Device Information: Operating system, device type, and unique device identifiers
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Site. Please refer to our Cookie Policy for more details
• Usage Data: Information about how you use our Site, including which pages you visit, which links you click, and your navigation patterns

2.3 Information from Third Parties

We may receive information about you from third-party sources, including advertising platforms, analytics providers, and business partners. We combine this with information we already have about you to better understand your needs and provide more relevant services.

3. How We Use Your Information

LuxBath Pro uses the information we collect for the following purposes:

• To respond to your inquiries, quotes, and service requests
• To connect you with licensed, qualified service providers in your area
• To send you appointment confirmations and service-related communications
• To improve our Site's functionality, content, and user experience
• To analyze usage trends and optimize our marketing efforts
• To comply with applicable laws, regulations, and legal processes
• To detect, investigate, and prevent fraudulent or unauthorized activity
• To send promotional communications, where you have provided consent or where otherwise permitted by law
• To administer referral programs, contests, or promotions you participate in

4. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

• Service Providers: We share your contact and project information with independent licensed contractors and service providers in our network for the purpose of fulfilling your service request
• Business Partners: We may share data with trusted analytics, advertising, and technology partners who assist in operating our Site
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process, such as a court order or government inquiry
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
• Protection of Rights: We may disclose information where we believe it is necessary to protect the rights, property, or safety of LuxBath Pro, our users, or others

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. You can control cookie settings through your browser preferences. Please see our Cookie Policy for a detailed explanation of the types of cookies we use, their purposes, and how to manage your preferences.

6. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights include:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request the deletion of personal information we have collected about you, subject to certain exceptions
• Right to Correct: You may request correction of inaccurate personal information we hold about you
• Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights

To exercise any of these rights, please contact us at support@luxbathpro.com or call {866) 823-0079.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include SSL encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@luxbathpro.com and we will take steps to delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of every site you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• LuxBath Pro LLC
• 4521 Westbrook Canyon Blvd, Suite 310, Los Angeles, CA 90048
• Phone: {866) 823-0079
• Email: support@luxbathpro.com
• Hours: Monday–Friday 8:00 AM–7:00 PM | Saturday 9:00 AM–5:00 PM (Pacific Time)